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Google Cloud Support Incident #20003

Cases failing to load in Cloud Console or Google Support Center

Incident began at 2020-10-06 06:45 and ended at 2020-10-06 09:23 (all times are US/Pacific).

Date Time Description
Oct 06, 2020 09:23

The issue with Google Cloud Support Center has been resolved for all affected users as of Tuesday, 2020-10-06 09:15 US/Pacific. We thank you for your patience while we worked on resolving the issue.

Oct 06, 2020 08:57

DESCRIPTION: We believe the issue with Google Cloud Support Center is partially resolved. Mitigation actions have been performed and we're currently monitoring for any lingering issues. We will provide an update by Tuesday, 2020-10-06 10:52 US/Pacific with current details. Symptoms: Cases failing to load in Cloud Console or Google Support Center Our engineering team is currently investigating the issue. We will provide an update by Tuesday, 2020-10-06 09:00 US/Pacific with current details. We apologize to all who are affected by the disruption SELF-DIAGNOSIS: Cases failing to load in Cloud Console or Google Support Center WORKAROUND: If you need to open a new case please reach out via the following form: https://support.google.com/cloud/contact/prod_issue

Oct 06, 2020 08:31

DESCRIPTION: We are experiencing an issue with Google Cloud Support Center beginning at Tuesday, 2020-10-06 06:45 US/Pacific. Symptoms: Cases failing to load in Cloud Console or Google Support Center Our engineering team is currently investigating the issue. We will provide an update by Tuesday, 2020-10-06 09:00 US/Pacific with current details. We apologize to all who are affected by the disruption SELF-DIAGNOSIS: Cases failing to load in Cloud Console or Google Support Center WORKAROUND: If you need to open a new case please reach out via the following form: https://support.google.com/cloud/contact/prod_issue

  • All times are US/Pacific