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This page provides status information on the services that are part of Cloud Platform. Check back here to view the current status of the services listed below.

Google Cloud Support Incident #20002

We're experiencing an issue with Google Cloud Support system

Incident began at 2020-07-22 00:33 and ended at 2020-07-22 02:05 (all times are US/Pacific).

Date Time Description
Jul 22, 2020 02:05

The issue with Google Cloud Support is believed to be resolved for all affected users as of Wednesday, 2020-07-22 02:04 US/Pacific. We will still monitor the situation and update you if anything changes. We thank you for your patience while we worked on resolving the issue.

Jul 22, 2020 01:16

Description: We are experiencing an issue with Google Cloud Support, beginning at Wednesday, 2020-07-21 22:00 US/Pacific. Symptoms: Users are unable to create new support cases. Google Cloud Support Center is also affected. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2020-07-22 03:30 US/Pacific with current details. Diagnosis: None at this time Workaround: Customers may continue to file cases using a Web form: https://support.google.com/cloud/contact/prod_issue

Jul 22, 2020 00:33

Description: We are experiencing an issue with Google Cloud Support, beginning at Wednesday, 2020-07-21 22:00 US/Pacific. Symptoms: Users are unable to create new support cases. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2020-07-22 01:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: None at this time Workaround: Customers may continue to file cases using a Web form: https://support.google.com/cloud/contact/prod_issue

  • All times are US/Pacific