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Google Cloud Support Incident #20001

Customers May be Unable to Create Support Cases via the Cloud Console

Incident began at 2020-07-21 02:34 and ended at 2020-07-21 03:53 (all times are US/Pacific).

Date Time Description
Jul 21, 2020 11:29

We had experienced an issue with Google Support systems, from Tuesday, 2020-07-21 09:34 US/Pacific to Tuesday, 07/21/2020 10:53 US/Pacific, preventing customers from creating or updating Support cases. Cloud Console pages that are nested under https://console.cloud.google.com/support may have also failed to load or update. We believe this issue is mitigated for all users at this time. If you believe you are still impacted by this issue, email and phone Support channels remain functional. We apologize to all who were affected by the disruption.

  • All times are US/Pacific