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Google Cloud Console Incident #20005

Cloud Console pages with prefix of :*/billing/:accountId/" are returning errors

Incident began at 2020-09-18 13:04 and ended at 2020-09-18 15:54 (all times are US/Pacific).

Date Time Description
Sep 18, 2020 15:54

The issue with Cloud Console has been resolved for all affected projects as of Friday, 2020-09-18 15:53 US/Pacific. We thank you for your patience while we worked on resolving the issue.

Sep 18, 2020 15:45

This issue with Cloud Console has not yet been fully resolved. Issues persist when attempting to access /freetrial/signup/tos. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2020-09-18 15:45 US/Pacific.

Sep 18, 2020 15:08

SUMMARY Various Cloud Console pages are returning errors DESCRIPTION Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Friday, 2020-09-18 16:30 US/Pacific with current details. DIAGNOSIS The affected pages are the following: /freetrial/signup/tos /billing/:accountId/payment /billing/:accountId/setting /billing/:accountId/budgets/:budgetId/edit /billing/:accountId/budgets/create /billing/:accountId/export/bigquery /billing/:accountId/export/bigquery/edit /billing/:accountId/export/bigquery/pricing /billing/:accountId/export/gcs /billing/:accountId/export/gcs/edit /billing/:accountId/reports/committed_use_discount_utilization /billing/:accountId/budgets /billing/:accountId/reports /billing/:accountId/reports/cost-breakdown /billing/:accountId/reports/tabula

Sep 18, 2020 14:02

The issue with Cloud Console has been resolved for all affected projects as of Friday, 2020-09-18 14:01 US/Pacific. We thank you for your patience while we worked on resolving the issue.

Sep 18, 2020 13:51

Description: We believe the issue with Cloud Console is partially resolved. Full resolution is expected to complete by Friday, 2020-09-18 14:30 US/Pacific. We will provide an update by Friday, 2020-09-18 14:30 US/Pacific with current details. Diagnosis: None at this time Workaround: None at this time

Sep 18, 2020 13:29

Description: Mitigation work is currently underway by our engineering team. Error rates for the affected pages are going down, but the problem has not cleared yet. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2020-09-18 15:10 US/Pacific. Diagnosis: None at this time Workaround: None at this time

Sep 18, 2020 13:04

Description: We are experiencing an issue with Cloud Console beginning at Friday, 2020-09-18 11:34:48 US/Pacific. Symptoms: Error message "This page isn't available at the moment (the server timed out). Try refreshing in a few minutes. " when attempting to access this page Our engineering team continues to investigate the issue. We will provide an update by Friday, 2020-09-18 14:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: None at this time Workaround: None at this time

  • All times are US/Pacific