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Google Cloud Console Incident #20002

The issue with Cloud Console has been partially resolved as of 09:10 US/Pacific.

Incident began at 2020-02-07 08:29 and ended at 2020-02-07 10:18 (all times are US/Pacific).

Date Time Description
Feb 07, 2020 10:18

The issue with Cloud Console has been resolved for all affected users as of Friday, 2020-02-07 09:10 US/Pacific. We thank you for your patience while we've worked on resolving the issue.

Feb 07, 2020 09:43

Description: We believe that the issue with Cloud Console has been partially resolved. We do not have an ETA for full resolution at this time, however services have begun recovering as of 09:10 US/Pacific. We will provide an update by Friday, 2020-02-07 11:00 US/Pacific with current details. For customers unable to file support cases through the cloud console, please use https://support.google.com/cloud/contact/prod_issue Diagnosis: Customers impacted by this issue may see Cloud Console load with increased latency or not function as expected, such as page actions appearing to do nothing. Workaround: The gcloud command line interface is unaffected and may provide an alternative to the Cloud Console.

Feb 07, 2020 09:42

Description: We believe the issue with Cloud Console is partially resolved. We do not have an ETA for full resolution at this point. We will provide an update by Friday, 2020-02-07 10:30 US/Pacific with current details. Diagnosis: We believe that the issue with Cloud Console has been partially resolved. We do not have an ETA for full resolution at this time, however services have begun recovering as of 09:10 US/Pacific. We will provide an update by Friday, 2020-02-07 11:00 US/Pacific with current details. For customers unable to file support cases through the cloud console, please use https://support.google.com/cloud/contact/prod_issue Customers impacted by this issue may see Cloud Console load with increased latency or not function as expected, such as page actions appearing to do nothing. Workaround: The gcloud command line interface is unaffected and may provide an alternative to the Cloud Console.

Feb 07, 2020 09:22

Description: Current data shows that users in eastern and central parts of North America are most heavily affected. Mitigation work is currently underway by our Engineering team. We do not have an ETA for full resolution at this time, however services seem to have begun recovering. We will provide an update by Friday, 2020-02-07 10:30 US/Pacific with current details. For customers unable to file support cases through the cloud console, please use https://support.google.com/cloud/contact/prod_issue Diagnosis: Customers impacted by this issue may see Cloud Console load with increased latency or not function as expected, such as page loading actions appearing to do nothing. Workaround: None at this time.

Feb 07, 2020 09:08

Description: We are investigating an issue with Cloud Console beginning at 06:40 US/Pacific. Current data shows that users in eastern and central parts of North America are most heavily affected. We are currently exploring mitigation options but do not have an ETA for mitigation at this time. We will provide an update by Friday, 2020-02-07 10:00 US/Pacific with current details. For customers unable to file cases through the cloud console please use https://support.google.com/cloud/contact/prod_issue to file cases Diagnosis: Customers impacted by this issue may see Cloud Console load with increased latency or not function as expected, such as page loading actions appearing to do nothing. Workaround: None at this time.

Feb 07, 2020 08:36

Description: We are investigating an issue with Cloud Console beginning at 06:40 US/Pacific. Current data shows that users in eastern and central parts of North America are most heavily affected. We will provide an update by Friday, 2020-02-07 09:15 US/Pacific with current details. For customers unable to file cases through the cloud console please use https://support.google.com/cloud/contact/prod_issue to file cases Diagnosis: Customers impacted by this issue may see Cloud Console load with increased latency or not function as expected, such as page actions appearing to do nothing. Workaround: None at this time.

  • All times are US/Pacific