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Cloud Security Command Center Incident #20001

Cloud Security Command Center is experiencing latency and timeouts for configuration view or update requests

Incident began at 2020-08-27 11:29 and ended at 2020-08-27 14:03 (all times are US/Pacific).

Date Time Description
Aug 27, 2020 14:03

We believe the issue with Cloud Security Command Center was fully resolved for all users as of Thursday, 2020-08-27 12:00 US/Pacific. Customers who submitted configuration changes and encountered errors should retry. If you have questions or are still impacted, please open a case with the Support Team and we will work with you until this issue is resolved. We thank you for your patience while we worked on resolving the issue. No further updates will be provided here.

Aug 27, 2020 13:34

We believe the issue with Cloud Security Command Center has been resolved for most users as of Thursday, 2020-08-27 12:00 US/Pacific. Customers who submitted configuration changes and encountered errors should retry. We are currently investigating whether there is was any additional impact to customers who submitted configuration changes during this incident. We will provide an update by Thursday, 2020-08-27 14:30 US/Pacific with current details. We thank you for your patience while we work on resolving the issue.

Aug 27, 2020 12:31

We believe the issue with Cloud Security Command Center is partially resolved for most users as of Thursday, 2020-08-27 12:00 US/Pacific. Customers who submitted configuration changes and encountered errors should retry. We do not have an ETA for full resolution at this point. We will provide an update by Thursday, 2020-08-27 13:30 US/Pacific with current details. We thank you for your patience while we work on resolving the issue.

Aug 27, 2020 12:02

Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2020-08-27 12:30 US/Pacific with current details. We apologize to all who are affected by the disruption.

Aug 27, 2020 11:29

We are experiencing an issue with Cloud Security Command Center Symptoms: Latency or timeouts on requests to view or update configurations. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2020-08-27 12:03 US/Pacific with current details. We apologize to all who are affected by the disruption.

  • All times are US/Pacific